Terms and Conditions for foodnmood.pk
**Last Updated: [04-12-2005]**
Welcome to foodnmood.pk. These Terms and Conditions outline the rules for using our multivendor delivery platform. By accessing or using the app, you agree to these terms. If you do not agree, please do not use the service.
foodnmood.pk provides access to grocery, food, medicine, shopping items, parcel delivery, and car rental services offered by independent vendors, service providers, and drivers.
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## 1. Definitions
* **Platform** means the foodnmood.pk app, website, and related services.
* **User** means anyone who accesses or uses our platform.
* **Vendor/Merchant** means stores, restaurants, pharmacies, and other sellers listed on the platform.
* **Driver/Rider** means delivery personnel or car rental service providers registered on the platform.
* **Order** means any request you place for goods or services.
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## 2. Eligibility
You must be at least 18 years old to create an account and use FoodNMood.pk. By using the platform, you confirm that the information you provide is accurate and complete.
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## 3. Account and Security
* You must create an account to place an order or access certain features.
* You are responsible for maintaining the confidentiality of your login details.
* Notify us immediately if you suspect unauthorized access to your account.
* FoodNMood.pk is not liable for losses caused by your failure to protect your account.
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## 4. Services Offered
FoodNMood.pk connects users with independent vendors and service providers. We offer:
* Grocery delivery
* Food delivery
* Medicine delivery
* Shopping items delivery
* Parcel pickup and drop off
* Car rental and driver services
We act as a facilitator. We do not produce, sell, or guarantee the quality of items or services provided by vendors or drivers.
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## 5. Orders and Payments
### **5.1 Placing Orders**
* You are responsible for reviewing all order details before confirming.
* Once placed, some orders may not be canceled depending on vendor policies.
### **5.2 Pricing**
* Prices shown are provided by vendors.
* Additional charges may apply for delivery, service fees, tolls, or surcharges.
### **5.3 Payments**
* Payments may be made through cash on delivery or secure third party payment gateways.
* You agree to pay the total amount shown at checkout.
### **5.4 Incorrect or Rejected Orders**
* Vendors may reject an order due to availability issues.
* If payment was made online, refunds will be processed according to our refund policy.
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## 6. Delivery Terms
* Delivery times are estimates and may vary due to traffic, weather, distance, or operational issues.
* You must be available to receive the order. Failed deliveries may result in charges.
* For parcel delivery, you must ensure the parcel does not contain illegal, hazardous, or restricted items.
* Riders have the right to refuse parcels that violate safety or legal guidelines.
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## 7. Car Rental Terms
* Car rental bookings are fulfilled by independent rental providers and drivers.
* You must provide accurate pickup and drop locations.
* Any damage to the vehicle caused during use is your responsibility, based on the rental provider’s policy.
* FoodNMood.pk is not liable for accidents, traffic fines, or disputes between users and drivers.
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## 8. User Responsibilities
You agree not to:
* Use the platform for illegal or fraudulent activity
* Abuse or harass vendors, riders, or support staff
* Misuse promotional codes
* Attempt to interfere with platform operations or security
* Post false information, reviews, or complaints
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## 9. Vendor and Driver Responsibilities
Vendors and drivers must:
* Provide accurate information about their services
* Comply with local laws and safety standards
* Fulfill orders professionally
* Avoid illegal or unsafe practices
FoodNMood.pk may suspend any vendor or driver who violates these rules.
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## 10. Cancellation and Refunds
* Cancellation policies vary by service type and vendor.
* Refunds for online payments will be issued if an order is canceled by the vendor or if items are missing or damaged.
* Refund timelines depend on the payment provider.
FoodNMood.pk reserves the right to decide refund eligibility based on the situation.
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## 11. Limitation of Liability
FoodNMood.pk is a facilitator. We are not responsible for:
* Quality, safety, or legality of items sold
* Actions of vendors, riders, or rental providers
* Delays, cancellations, or failed deliveries
* Loss, theft, or damage caused by third parties
* Health issues arising from food or medicine provided by vendors
Your use of the platform is at your own risk.
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## 12. Intellectual Property
All content on the platform, including the logo, text, graphics, and software, belongs to FoodNMood.pk. You may not copy, modify, or distribute any of it without permission.
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## 13. Privacy
Your use of the platform is governed by our Privacy Policy. By using the platform, you consent to the collection and use of your information as described in that policy.
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## 14. Account Suspension or Termination
We may suspend or terminate your account if you:
* Violate these terms
* Engage in fraudulent or harmful activity
* Abuse the platform or its users
We may also remove content or cancel orders if needed for safety or compliance.
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## 15. Changes to Terms
We may update these Terms and Conditions at any time. The updated version will be posted in the app. Continued use of the platform means you accept the new terms.
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## 16. Governing Law
These Terms are governed by the laws of Pakistan. Any disputes will be handled in the courts of Pakistan.
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## 17. Contact Information
For questions, complaints, or support, contact us:
**FoodNMood.pk Support**
Email: foodnmoodpk@gmail.com
Phone: +923034022490
Address: Canal Park, GT Road Muridke
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