Privacy Policy for foodnmood.pk
Last Updated: [04-12-2025]
foodnmood.pk provides a multivendor delivery and service platform that connects users with grocery stores, restaurants, pharmacies, retailers, drivers, and car rental providers. Your privacy is important to us. This policy explains what information we collect, how we use it, and the choices you have.
By using FoodNMood.pk, you agree to the practices described in this Privacy Policy.
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1. Information We Collect
**1.1 Information You Provide**
We collect information you share when creating an account or using our services, including:
* Name
* Phone number
* Email address
* Delivery addresses
* Payment details (processed securely by third party providers)
* Profile photo (optional)
* Government ID or driver documents for partners
* Any messages sent to support or vendors
**1.2 Information Collected Automatically**
When you use the app, we automatically collect:
* Device information (model, OS, unique identifiers)
* IP address
* App usage data
* Crash logs
* Location data to enable delivery, tracking, and route optimization
* Cookies and similar technologies
**1.3 Information from Third Parties**
We may receive information from:
* Payment gateways
* Delivery partners
* Vendors or merchant stores
* Analytics providers
* Social login platforms if you connect your account
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2. How We Use Your Information
We use your information to:
* Create and manage your account
* Process orders and deliver items
* Enable parcel delivery and car rental services
* Improve app performance and user experience
* Provide customer support
* Send order updates and service alerts
* Prevent fraud and ensure security
* Meet legal and regulatory obligations
* Analyze usage trends to improve the platform
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3. How We Share Your Information
We may share necessary information with:
* **Vendors and merchants** for order fulfillment
* **Delivery riders and drivers** to complete deliveries and rentals
* **Payment partners** to process transactions
* **Third party service providers** for analytics, SMS, notifications, and cloud hosting
* **Law enforcement** if required by law
* **Business partners** in case of a merger or acquisition
We do not sell your personal information.
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4. Location Data
foodnmood.pk uses your location to:
* Show nearby vendors
* Estimate delivery times
* Track orders in real time
* Support rider navigation
* Provide car rental pick up and drop off details
You can control location permissions in your device settings, but some features may not work without access.
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## 5. Payment Security
We do not store your full payment card details. Payments are handled by trusted third party gateways that follow industry security standards.
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6. Data Storage and Retention
We store your data securely on encrypted servers.
We retain information for as long as needed to:
* Provide our services
* Meet legal requirements
* Resolve disputes
You can request deletion of your account and personal data at any time, subject to legal obligations.
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7. Your Rights
You have the right to:
* Access your personal information
* Update or correct your details
* Request data deletion
* Withdraw consent where applicable
* Disable marketing notifications
For requests, contact us at the details below.
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8. Children’s Privacy
Our services are not intended for users under the age of 13. We do not knowingly collect information from children.
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9. Cookies and Tracking
We use cookies to:
* Keep you logged in
* Remember preferences
* Track app performance
* Improve recommendations
You can control cookie settings in your browser or device.
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10. Third Party Links
Our app may contain links to external services. Their privacy practices are separate, and we are not responsible for their policies.
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## 11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted in the app. Continued use of the service means you accept the changes.
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12. Contact Us
If you have questions or requests, contact us at:
**foodnmood.pk Support**
Email: foodnmoodpk@gmail.com
Phone: +923034022490
Address: Canal Park, GT Road Muridke
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